Confidentiality and personal data
We collect information when you browse the site, when you place an order and when you fill out one of the forms.
In addition, we automatically receive and store information from your computer and browser, such as:
- your IP address
- the type of hardware and browser used
- the page(s) you are viewing
Use of information
Any information we collect from you may be used to:
- Customize your experience and meet your individual needs
- Provide personalized advertising content
- Improve our website
- Improve customer service and your support needs
- Contact you by email
- Administer a contest, promotion, or survey
Disclosure to third parties
We do not sell, trade or transfer your personally identifiable information to third parties. This does not include trusted third parties who assist us in operating our website, so long as those parties agree to keep this information confidential.
Non-private information, however, may be provided to other parties for marketing, advertising, or other uses.
Protection of information and personal data
The Internet user may be required to submit certain personal data by responding to the forms offered to him. The entry of this data is necessary for the processing of the request of the Internet user, by Francecom .
Francecom undertakes to comply with the provisions of law no. 78-17 of January 6, 1978 relating to data processing, files and modified freedoms and to take all necessary precautions to preserve the security of the nominative information entrusted. No information of a personal nature will be communicated to third-party companies without the prior and informed consent of the Internet user.
We implement a variety of security measures to maintain the safety of your personal information:
- SSL protocol
- Access management by login/password
- Network monitoring software
- Multiple computer backups
We also protect your information offline. Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information. The computers and servers used to store personally identifiable information are kept in a secure environment.
Information about cookies on our site
Detailed information on cookies and their management on the site is available here: Cookies Policy (EU)
Right of access, modification and deletion of your data
We are committed to offering you the right to oppose and withdraw your personal information. The right of opposition is understood as being the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during the collection.
If, at any time, you wish to have access to the personal information concerning you, or if you wish to modify or delete it, you just have to make the request directly via the contacts mentioned or the form below.
You can make your request directly via this form: